Remote, Phone, Mobile or Onsite Computer Repairs across the Gold Coast.
REMOTE IN SERVICE
When you are in a hurry or cannot stop your day’s work or play, then please use our
Remote In service. We use Log Me In to access your computer remotely.
You confirm your job by text, your time is logged IN and Out and we notify you by email or phone when the job is complete.
Payment for Log Me In is by credit card.
It is an efficient and safe way to fix your computer without ever having to set foot in your home or office.
This cost includes travel times
All technicians carry mobile EFTPOS machines and accept Mastercard, Visacard or debit cards. Cash
is also acceptable. An invoice can be arranged prior to the job being completed, before you hand over your payment.
Some jobs can take a long time to diagnose the problem or a long time to fix, for example a virus clean may take up to 22 -36 hours to clean all the infections.
You certainly would not want a technician on site for that long. That is why it is a good idea to choose our OFFSITE SERVICE.
We pick up and deliver your computer back to you for FREE. We provide a diagnosis of the problems and offer suitable solutions and any quotes for software or computer
parts are always in written form, via email and confirmed by yourself before we order them in.
Get a quote for your computer repair today!
WE STRIVE TO BE PROFESSIONAL AT ALL TIMES
Polite and friendly and patient
Dress well – unless we are scrambling under furniture then we wear shorts/Tshirts
Make timely visits or call a customer to advise any change in the visit time
Respect customers and their living spaces
Understand that our customer’s personal safety and personal boundaries is paramount
Personal information and business information is regarded as confidential at all times
This is our commitment to you
TIPS ON HOW TO BOOK IN YOUR COMPUTER JOB SUCCESSFULLY
- Be Prepared It saves time and stress 🙂
Before you pick up the phone, make sure you’re prepared to explain your problem. The better prepared you are, the less time you’ll spend talking to job booker.
The exact things you should have ready will vary depending on your problem but here are several to keep in mind:
If you have an error message: What’s the exact error message on your screen?
If you don’t have an error message: What exactly is your computer doing? “It just doesn’t work” isn’t enough information.
- When did the problem start happening?
Did anything else happen at the same time the problem started? (e.g. a blue screen of death, smoke coming from the computer, virus warning, etc.)
What have you already done to troubleshoot the problem?
Has the problem changed since it first started happening (e.g. computer shuts off more frequently, error message appears at a different time now, etc.)
I recommend writing all of this down before calling to book in a job as it will save you stress and time.
- Communicate Clearly
It is all about communication. The entire reason for your call is to communicate to the computer company what the problem is so they can book in the right technician, which will save you time and money.
You’ll prevent a lot of needless confusion and frustration if you talk slowly and enunciate properly.
Also, make sure you’re calling from a quiet area. A barking dog or screaming child is unlikely to improve upon any communication problem you may be having already.
If you’re chatting, make sure to use complete sentences and avoid catch phrases, texting language, and excessive emoticons.
- Be Thorough and Specific
You may be well aware of the trouble your computer has been having but the tech support person is not. You have to tell the whole story in as much detail as possible.
For example, saying “My computer just quit working” doesn’t say anything at all. There are millions of ways a computer might not “be working” and the ways to fix those problems vary tremendously. I always recommend stepping through, in great detail, the process that produces the problem.
If your computer won’t turn on, for example, you might describe the problem to tech support like this:
“I hit the power button on my computer and a green light comes on the front of my computer and on my monitor. Some text shows up on the screen for just a second and then the whole thing shuts off. The monitor stays on but all the lights on the front of my computer case turn off. If I power it on again, the same thing happens over and over.”
- Don’t Get Emotional
No one likes computer problems. They even frustrate me. Getting emotional, however, solves absolutely nothing. All getting emotional does is lengthen the amount of time you have to talk to the technician which will frustrate you even more.
Try to keep in mind that the person you’re talking to on the phone didn’t design the hardware or program the software that’s giving you problems. He or she has been hired to help solve your problem based on the information given to them by the company and from you.
You’re only in control of the information you’re providing so your best bet is to take another look at some of the tips above and try to communicate as clearly as you possibly can.
The team at Living with IT can help you through this process by working with you to come up with the right solution.